POLICY

Customer Service :

Text Only : (747) 235-2947 | Email : info@vendicru.com

NO REFUNDS OR RETURNS ON HAIR EXTENSIONS & ALL RELATED HAIR PRODUCTS.

VENDI CLOSET :
NO REFUNDS, NO EXCEPTIONS, NO CANCELLATIONS !!
Store Credit Only.
Items purchased from Vendi Closet are eligible for store credit  within 3 days after delivery. 
A small number of discounted items may be marked FINAL SALE, in which case they are not eligible for exchange, or store credit.
Customers are responsible for return shipping postage.

NO CHANGES may be made once an order has been placed.

RETURN CONDITIONS
Items must be returned unworn, unwashed, undamaged, unused, unstretched and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

SWIMWEAR, BODYSUITS  AND LINGERIE
Due to personal hygiene and safety issues, no swimwear, body suits, & lingerie can be returned under any circumstances.

TOPS AND DRESSES
Please be careful of makeup or deodorant rubbing off on the garment. Items with any stains or alterations will not be accepted .
RETURNS
We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.

DAMAGED ITEMS
If you receive an item that is damaged, please contact customer service immediately @ info@vendicru.com
 
Vendi Cru Virgin Hair FAQ's
What is Virgin Hair?
Virgin hair unprocessed human hair that comes from a single donor. It is free from chemicals such as bleaches, dyes, & etc and comes in it's natural color which is similar to a 1B.

How Many Bundles Should I Purchase For an Install?
Most customers desire a full look, to achieve this look we high recommend 2 bundles for inches 12-14, 3 bundles for inches 16-20, 4 bundles for inches 22-26, and 5 bundles for inches 28-30
 
SHIPPING ...How Long Before I Receive My Order?
Due to a large volume of orders our domestic processing time can range from 1-3 business days (Weekdays Only) and ship immediately after processing. International orders have 15 business days processing time.

Why Does My Order Require a Signature?
At Vendi Cru™ we are committed to providing the highest level of customer service, we require a signature on ALL shipments to ensure arrival to the correct person, we do NOT ship to PO Boxes.

When Will I Receive My Tracking Number?
All tracking numbers are emailed after order processing is complete, this can take up to 2 Business Days. You will not receive a tracking number as soon as your order is placed.

How Long Will My Extension Last?

In General Our Customers Use Their Hair for 6 to 12 months, sometimes longer for those that take exceptional care of their extensions. Extension should always be cared for as if it is your real hair.

Can I Color This Hair?
Our hair is 100% virgin human hair that has not been processed, you may color the hair however please understand that once you modify your hair it is no longer Virgin Hair. It's recommend to keep color treated hair conditioned and moisturized for product longevity. 

What's the Cap Size of the Vendi Cru Full Lace Wig Units?
Our wigs are standard size and fits the average size head, if you have a larger head than most please include that in the notes section of your order form ,if your head is really really small we recommend requesting an elastic band, combs, or both.