What is Virgin Hair?
Virgin hair unprocessed human hair that comes from a single donor. It is free from chemicals such as bleaches, dyes, & etc and comes in it's natural color which is similar to a 1B.

How Many Bundles Should I Purchase For an Install?
Most customers desire a full look, to achieve this look we high recommend 2 bundles for inches 12-14, 3 bundles for inches 16-20, 4 bundles for inches 22-26, and 5 bundles for inches 28-30

Can I Change My Order?
We try our best to accommodate our customers, due to our orders being expedited to our processing department fairly quickly, there is a small window in which you may modify your order, please send order change request to vendicru@gmail.com within 1-2 hours of order placement.

Can I Receive a Refund, Exchange, or Cancellation?
In compliance with all health regulations we do not accept any refunds, ALL sales are FINAL. We do NOT accept cancellations, refunds, or exchanges unless it is an error on our behalf.

SHIPPING ...How Long Before I Receive My Order?
Due to a large volume of orders our domestic processing time can range from 1-3 business days (Weekdays Only) and ship immediately after processing. International orders have 15 business days processing time.

Why Does My Order Require a Signature?
At Vendi Cru™ we are committed to providing the highest level of customer service, we require a signature on ALL shipments to ensure arrival to the correct person, we do NOT ship to PO Boxes.

When Will I Receive My Tracking Number?
All tracking numbers are emailed after order processing is complete, this can take up to 2 Business Days. You will not receive a tracking number as soon as your order is placed.

How Long Will My Extension Last?

In General Our Customers Use Their Hair for 6 to 12 months, sometimes longer for those that take exceptional care of their extensions. Extension should always be cared for as if it is your real hair.

Can I Color This Hair?
Our hair is 100% virgin human hair that has not been processed, you may color the hair however please understand that once you modify your hair it is no longer Virgin Hair. It's recommend to keep color treated hair conditioned and moisturized for product longevity. 

What's the Cap Size of the Vendi Cru Full Lace Wig Units?
Our wigs are standard size and fits the average size head, if you have a larger head than most please include that in the notes section of your order form ,if your head is really really small we recommend requesting an elastic band, combs, or both.