COVID-19 UPDATE

IS VENDI CRU PHYSICAL STORE STILL OPEN?

THE PHYSICAL STORE IS PERMANENTLY CLOSED, CURRENTLY WE ARE ONLINE ONLY WITH LOCAL PICK UP OPTIONS 

IS THERE A DELAY IN SHIPPING?

MOST ORDERS SHIP WITHIN 2-3 BUSINESS DAYS

IF AN UNSEEN CIRCUMSTANCE IN WHICH THE ORDER WILL TAKE MORE THAN 2-3 BUSINESS DAYS TO SHIP, YOU WILL BE NOTIFIED.

CAN I STILL RETURN ITEMS?

WE ARE NOT ACCEPTING ANY RETURNS AT THE MOMENT. UNLESS IT IS AN ORDER ERROR OR FAULTY ITEM.

IS CUSTOMER SERVICE AVAILABLE?

CUSTOMER SERVICE IS AVAILABLE FROM MONDAY-FRIDAY 9AM - 5PM

CONTACT US AT INFO@VENDICRU.COM

ORDER NOT DELIVERED OR RETURN TO SENDER

IN THE EVENT THAT YOUR ORDER IS RETURNED TO US AS UNDELIVERED THERE WILL BE A 15% RESTOCKING FEE DEDUCTED FROM YOUR REFUND.

IF A REFUND IS ISSUED, IT WILL BE MINU THE RESTOCKING FEE & SHIPPING COST.

PLEASE ENSURE THAT YOUR ADDRESS IS CORRECT BEFORE PLACING AN ORDER.

WE ARE NOT RESPONSIBLE FOR LOST/STOLEN PACKAGES 

BY COMPLETING AN ORDER WITH US, YOU AGREE TO OUR FULL RETURN POLICY.

CAN I CHANGE MY ORDER?

 THERE IS A SMALL TIME FRAME FOR AN ORDER TO BE CHANGED, PLEASE CONTACT US IMMEDIATELY FOR AN ORDER CHANGE REQUEST.