COVID-19 UPDATE

IS VENDI CRU PHYSICAL STORE STILL OPEN?

THE PHYSICAL STORE IS CLOSED, CURRENTLY WE ARE ONLINE ONLY

IS THERE A DELAY IN SHIPPING?

MOST ORDERS SHIP WITHIN 2-3 BUSINESS DAYS

IF AN UNSEEN CIRCUMSTANCE IN WHICH THE ORDER WILL TAKE MORE THAN 2-3 BUSINESS DAYS TO SHIP, YOU WILL BE NOTIFIED.

CAN I STILL RETURN ITEMS?

OUR APOLOGIES, DUE TO COVID WE ARE NOT ACCEPTING ANY RETURNS AT THE MOMENT.

IS CUSTOMER SERVICE AVAILABLE?

CUSTOMER SERVICE IS AVAILABLE FROM MONDAY-FRIDAY 9AM - 5PM

CONTACT US AT INFO@VENDICRU.COM

ORDER NOT DELIVERED OR RETURN TO SENDER

IN THE EVENT THAT YOUR ORDER IS RETURNED TO US AS UNDELIVERED THERE WILL BE A 15% RESTOCKING FEE DEDUCTED FROM YOUR REFUND.

IF A REFUND IS ISSUED, IT WILL BE MINU THE RESTOCKING FEE & SHIPPING COST.

PLEASE ENSURE THAT YOUR ADDRESS IS CORRECT BEFORE PLACING AN ORDER.

WE ARE NOT RESPONSIBLE FOR LOST/STOLEN PACKAGES 

BY COMPLETING AN ORDER WITH US, YOU AGREE TO OUR FULL RETURN POLICY.

CAN I CHANGE MY ORDER?

 THERE IS A SMALL TIME FRAME FOR AN ORDER TO BE CHANGED, PLEASE CONTACT US IMMEDIATELY FOR AN ORDER CHANGE REQUEST.